Gentiva

in Batesville, Arkansas is a For-Profit hospice care facility first certified to accept Medicare payments on September 15, 1993. Extensive health outcomes, ratings, and more are accessible on their profile below.

Patient Ratings
Please rate how you felt your loved or yourself have been treated at Gentiva below to help others make a more informed decision. Thank you.
Current Rating: No ratings yet
Address:

Gentiva
1141 East Main Street, Suite 208
Batesville, AR 72501 [Independence county]

Phone Number:

(870) 376-5571

Ownership Type:

For-Profit

Medicare Certified on:

September 15, 1993

Caretaker Survey (CAHPS)

The **Family caregiver survey rating** (SUMMARY STAR RATING) and measure scores below show patient and family sentiment. Scores are split into Top (positive), Middle, and Bottom (negative) response percentages.

The hospice team provided the right amount of emotional and spiritual support.

Comparison is based on the Top Box Value (most positive response).

Provider Score:
84%
State Average:
90%
National Average:
90%
Survey Response Breakdown (Percentages)
  • Top Box (Most Positive): 84%
  • Middle Box: N/A%
  • Bottom Box (Least Positive): 16%
Significantly **WORSE** (Lower) than the National Average.
Caregivers rated the hospice agency.

Comparison is based on the Top Box Value (most positive response).

Provider Score:
70%
State Average:
82%
National Average:
81%
Survey Response Breakdown (Percentages)
  • Top Box (Most Positive): 70%
  • Middle Box: 13%
  • Bottom Box (Least Positive): 17%
Significantly **WORSE** (Lower) than the National Average.
Caregivers would recommend the hospice.

Comparison is based on the Top Box Value (most positive response).

Provider Score:
67%
State Average:
85%
National Average:
84%
Survey Response Breakdown (Percentages)
  • Top Box (Most Positive): 67%
  • Middle Box: 14%
  • Bottom Box (Least Positive): 19%
Significantly **WORSE** (Lower) than the National Average.
The hospice team treated the patient with respect.

Comparison is based on the Top Box Value (most positive response).

Provider Score:
81%
State Average:
91%
National Average:
91%
Survey Response Breakdown (Percentages)
  • Top Box (Most Positive): 81%
  • Middle Box: 9%
  • Bottom Box (Least Positive): 10%
Significantly **WORSE** (Lower) than the National Average.
The patient got the help they needed for pain and symptoms.

Comparison is based on the Top Box Value (most positive response).

Provider Score:
65%
State Average:
76%
National Average:
75%
Survey Response Breakdown (Percentages)
  • Top Box (Most Positive): 65%
  • Middle Box: 14%
  • Bottom Box (Least Positive): 21%
Significantly **WORSE** (Lower) than the National Average.
The hospice team communicated well.

Comparison is based on the Top Box Value (most positive response).

Provider Score:
73%
State Average:
83%
National Average:
81%
Survey Response Breakdown (Percentages)
  • Top Box (Most Positive): 73%
  • Middle Box: 12%
  • Bottom Box (Least Positive): 15%
Significantly **WORSE** (Lower) than the National Average.
The hospice team provided timely help.

Comparison is based on the Top Box Value (most positive response).

Provider Score:
72%
State Average:
81%
National Average:
77%
Survey Response Breakdown (Percentages)
  • Top Box (Most Positive): 72%
  • Middle Box: 11%
  • Bottom Box (Least Positive): 17%
Significantly **WORSE** (Lower) than the National Average.
They received the training they needed.

Comparison is based on the Top Box Value (most positive response).

Provider Score:
75%
State Average:
78%
National Average:
75%
Survey Response Breakdown (Percentages)
  • Top Box (Most Positive): 75%
  • Middle Box: 10%
  • Bottom Box (Least Positive): 15%
**About the Same** as the National Average.

Quality of Patient Care Measures (HQRP)

Observed rates for measures collected via HIS and Claims data, grouped by topic. HCI stands for: **Hospice Care Index**.
Treatment Preferences & Values (H_001/H_002)
Hospice and Palliative Care Treatment Preferences

The percentage of patients whose treatment preferences were documented and respected at admission (Treatment Preferences).

Provider Score:
100.0%
State Average:
99.7%
National Average:
99.5%
**About the Same** as the National Average.
Beliefs & Values Addressed (if desired by the patient)

The percentage of patients whose beliefs and values were addressed (if desired by the patient).

Provider Score:
100.0%
State Average:
98.8%
National Average:
98.5%
**About the Same** as the National Average.
Pain & Dyspnea Management (H_003-H_006)
Hospice and Palliative Care Pain Screening

The percentage of patients who were screened for pain upon admission (Pain Screening).

Provider Score:
99.6%
State Average:
99.2%
National Average:
98.3%
**About the Same** as the National Average.
Hospice and Palliative Care Pain Assessment

The percentage of patients who received a thorough pain assessment if they reported pain (Pain Assessment).

Provider Score:
100.0%
State Average:
98.2%
National Average:
95.7%
**About the Same** as the National Average.
Hospice and Palliative Care Dyspnea Screening

The percentage of patients who were screened for difficulties with breathing (Dyspnea Screening).

Provider Score:
100.0%
State Average:
99.7%
National Average:
99.0%
**About the Same** as the National Average.
Hospice and Palliative Care Dyspnea Treatment

The percentage of patients with breathing difficulty who received treatment for it (Dyspnea Treatment).

Provider Score:
100.0%
State Average:
99.1%
National Average:
97.7%
**About the Same** as the National Average.
Opioid Management (H_007)
Patient Treated with an Opioid Who Are Given a Bowel Regimen

The percentage of patients treated with an opioid who were given a bowel regimen to prevent constipation.

Provider Score:
100.0%
State Average:
98.3%
National Average:
91.1%
Significantly **BETTER** (Higher) than the National Average.
Comprehensive Assessment (H_008)
Hospice and Palliative Care Composite Process Measure

The overall rate at which the hospice provided comprehensive care measures at admission (Composite Process Measure).

Provider Score:
99.6%
State Average:
95.3%
National Average:
92.2%
Significantly **BETTER** (Higher) than the National Average.
Visits in Last Days of Life (H_011)
Hospice Visits in the Last Days of Life

The percentage of patients who received hospice visits in the last days of life (HVLDL).

Provider Score:
73.0%
State Average:
64.3%
National Average:
47.4%
Significantly **BETTER** (Higher) than the National Average.
Hospice Care Index (HCI) Measures (H_012)
Hospice Care Index Overall Score

The Hospice Care Index (HCI) overall score, rating the hospice from 0 to 10 (10 being highest).

Provider Score:
10.0%
State Average:
9.4%
National Average:
8.8%
Significantly **BETTER** (Higher) than the National Average.
Early live discharges (% live discharges)

The percentage of patients who had early live discharges (patient leaves hospice shortly after admission). **(Lower is Better)**

Provider Score:
6.6%
State Average:
9.3%
National Average:
7.0%
**About the Same** as the National Average.
Late live discharges (% live discharges)

The percentage of patients who had late live discharges (patient leaves hospice shortly before death). **(Lower is Better)**

Provider Score:
34.4%
State Average:
37.9%
National Average:
40.1%
Significantly **BETTER** (Lower) than the National Average.
Burdensome transitions, Type 1 (% live discharges)

The rate of Burdensome transitions (Type 1), meaning the patient went through an intense transition shortly before death. **(Lower is Better)**

Provider Score:
6.6%
State Average:
8.9%
National Average:
8.1%
Significantly **BETTER** (Lower) than the National Average.
Burdensome transitions, Type 2 (% live discharges)

The rate of Burdensome transitions (Type 2), meaning the patient had an intense transition during hospice care. **(Lower is Better)**

Provider Score:
1.6%
State Average:
1.5%
National Average:
2.1%
**About the Same** as the National Average.
Per-beneficiary spending (U.S. dollars $)

The average cost (in U.S. dollars) spent per beneficiary for all services during hospice care (Per-beneficiary spending). **(Contextual)**

Provider Score:
$17,054
State Average:
$14273
National Average:
$17,830
This is an informational measure and is not used for performance comparison.
Nurse care minutes per routine home care days (minutes)

The average skilled nursing care minutes provided per routine home care day. **(Contextual)**

Provider Score:
9.5%
State Average:
11.5%
National Average:
17.0%
This is an informational measure and is not used for performance comparison.
Skilled nursing minutes on weekends (% minutes)

The percentage of skilled nursing minutes provided on weekends. **(Higher is Better)**

Provider Score:
6.6%
State Average:
7.2%
National Average:
9.4%
Significantly **WORSE** (Lower) than the National Average.
Visits near death (% decedents)

The percentage of patients who received visits near death. **(Higher is Better)**

Provider Score:
92.4%
State Average:
93.3%
National Average:
89.1%
**About the Same** as the National Average.
Other Quality/Informational Measures
1. Average Daily Census

The average number of patients cared for by the hospice each day. **(Contextual)**

Provider Score:
73.0
State Average:
N/A
National Average:
N/A
This is an informational measure and is not used for performance comparison.