Acg Hospice

in Chesapeake, Virginia is a For-Profit hospice care facility first certified to accept Medicare payments on January 14, 2022. Extensive health outcomes, ratings, and more are accessible on their profile below.

Patient Ratings
Please rate how you felt your loved or yourself have been treated at Acg Hospice below to help others make a more informed decision. Thank you.
Current Rating: No ratings yet
Address:

Acg Hospice
1401 Kempsville Road Suite A
Chesapeake, VA 23320 [Chesapeake City county]

Phone Number:

(757) 664-9650

Ownership Type:

For-Profit

Medicare Certified on:

January 14, 2022

Caretaker Survey (CAHPS)

The **Family caregiver survey rating** (SUMMARY STAR RATING) and measure scores below show patient and family sentiment. Scores are split into Top (positive), Middle, and Bottom (negative) response percentages.

The hospice team provided the right amount of emotional and spiritual support.

Comparison is based on the Top Box Value (most positive response).

Provider Score:
90%
State Average:
89%
National Average:
90%
Survey Response Breakdown (Percentages)
  • Top Box (Most Positive): 90%
  • Middle Box: N/A%
  • Bottom Box (Least Positive): 10%
**About the Same** as the National Average.
Caregivers rated the hospice agency.

Comparison is based on the Top Box Value (most positive response).

Provider Score:
77%
State Average:
80%
National Average:
81%
Survey Response Breakdown (Percentages)
  • Top Box (Most Positive): 77%
  • Middle Box: 17%
  • Bottom Box (Least Positive): 6%
**About the Same** as the National Average.
Caregivers would recommend the hospice.

Comparison is based on the Top Box Value (most positive response).

Provider Score:
77%
State Average:
83%
National Average:
84%
Survey Response Breakdown (Percentages)
  • Top Box (Most Positive): 77%
  • Middle Box: 14%
  • Bottom Box (Least Positive): 9%
Significantly **WORSE** (Lower) than the National Average.
The hospice team treated the patient with respect.

Comparison is based on the Top Box Value (most positive response).

Provider Score:
88%
State Average:
90%
National Average:
91%
Survey Response Breakdown (Percentages)
  • Top Box (Most Positive): 88%
  • Middle Box: 9%
  • Bottom Box (Least Positive): 3%
**About the Same** as the National Average.
The patient got the help they needed for pain and symptoms.

Comparison is based on the Top Box Value (most positive response).

Provider Score:
82%
State Average:
74%
National Average:
75%
Survey Response Breakdown (Percentages)
  • Top Box (Most Positive): 82%
  • Middle Box: 10%
  • Bottom Box (Least Positive): 8%
Significantly **BETTER** (Higher) than the National Average.
The hospice team communicated well.

Comparison is based on the Top Box Value (most positive response).

Provider Score:
83%
State Average:
81%
National Average:
81%
Survey Response Breakdown (Percentages)
  • Top Box (Most Positive): 83%
  • Middle Box: 9%
  • Bottom Box (Least Positive): 8%
**About the Same** as the National Average.
The hospice team provided timely help.

Comparison is based on the Top Box Value (most positive response).

Provider Score:
75%
State Average:
76%
National Average:
77%
Survey Response Breakdown (Percentages)
  • Top Box (Most Positive): 75%
  • Middle Box: 14%
  • Bottom Box (Least Positive): 11%
**About the Same** as the National Average.
They received the training they needed.

Comparison is based on the Top Box Value (most positive response).

Provider Score:
74%
State Average:
75%
National Average:
75%
Survey Response Breakdown (Percentages)
  • Top Box (Most Positive): 74%
  • Middle Box: 15%
  • Bottom Box (Least Positive): 11%
**About the Same** as the National Average.

Quality of Patient Care Measures (HQRP)

Observed rates for measures collected via HIS and Claims data, grouped by topic. HCI stands for: **Hospice Care Index**.
Treatment Preferences & Values (H_001/H_002)
Hospice and Palliative Care Treatment Preferences

The percentage of patients whose treatment preferences were documented and respected at admission (Treatment Preferences).

Provider Score:
100.0%
State Average:
99.8%
National Average:
99.5%
**About the Same** as the National Average.
Beliefs & Values Addressed (if desired by the patient)

The percentage of patients whose beliefs and values were addressed (if desired by the patient).

Provider Score:
100.0%
State Average:
99.1%
National Average:
98.5%
**About the Same** as the National Average.
Pain & Dyspnea Management (H_003-H_006)
Hospice and Palliative Care Pain Screening

The percentage of patients who were screened for pain upon admission (Pain Screening).

Provider Score:
100.0%
State Average:
98.2%
National Average:
98.3%
**About the Same** as the National Average.
Hospice and Palliative Care Pain Assessment

The percentage of patients who received a thorough pain assessment if they reported pain (Pain Assessment).

Provider Score:
100.0%
State Average:
97.1%
National Average:
95.7%
**About the Same** as the National Average.
Hospice and Palliative Care Dyspnea Screening

The percentage of patients who were screened for difficulties with breathing (Dyspnea Screening).

Provider Score:
100.0%
State Average:
99.6%
National Average:
99.0%
**About the Same** as the National Average.
Hospice and Palliative Care Dyspnea Treatment

The percentage of patients with breathing difficulty who received treatment for it (Dyspnea Treatment).

Provider Score:
100.0%
State Average:
98.7%
National Average:
97.7%
**About the Same** as the National Average.
Opioid Management (H_007)
Patient Treated with an Opioid Who Are Given a Bowel Regimen

The percentage of patients treated with an opioid who were given a bowel regimen to prevent constipation.

Provider Score:
100.0%
State Average:
98.4%
National Average:
91.1%
Significantly **BETTER** (Higher) than the National Average.
Comprehensive Assessment (H_008)
Hospice and Palliative Care Composite Process Measure

The overall rate at which the hospice provided comprehensive care measures at admission (Composite Process Measure).

Provider Score:
100.0%
State Average:
95%
National Average:
92.2%
Significantly **BETTER** (Higher) than the National Average.
Other Quality/Informational Measures
1. Average Daily Census

The average number of patients cared for by the hospice each day. **(Contextual)**

Provider Score:
2.0
State Average:
N/A
National Average:
N/A
This is an informational measure and is not used for performance comparison.