Highland Hospice

in Houston, Texas is a For-Profit hospice care facility first certified to accept Medicare payments on December 6, 2010. Extensive health outcomes, ratings, and more are accessible on their profile below.


Patient Ratings
Please rate how you felt your loved or yourself have been treated at Highland Hospice below to help others make a more informed decision. Thank you.
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Address:

Highland Hospice
1350 E. Nasa Parkway, Ste 200
Houston, TX 77058 [Harris county]

Phone Number:

(832) 306-3105

Ownership Type:

For-Profit

Medicare Certified on:

December 6, 2010


Caretaker Survey

The opinions below are from people who looked after the patient before they moved to hospice care. We use a scale from 0 to 100 to measure these opinions. If half of the people agree on something, the score would be 50%, and it works the same way for other percentages.



The hospice team did |not| provide the right amount of emotional and spiritual support

15%


The hospice team provided the right amount of emotional and spiritual support

85%


Caregivers rated the hospice agency a 6 or lower

12%


Caregivers rated the hospice agency a 7 or 8

24%


Caregivers rated the hospice agency a 9 or 10

64%


NO, they would probably not or definitely not recommend the hospice

15%


YES, they would probably recommend the hospice

19%


YES, they would definitely recommend the hospice

66%


The hospice team sometimes or never treated the patient with respect

3%


The hospice team usually treated the patient with respect

13%


The hospice team always treated the patient with respect

84%


The patient sometimes or never got the help they needed for pain and symptoms

18%


The patient usually got the help they needed for pain and symptoms

18%


The patient always got the help they needed for pain and symptoms

64%


The hospice team sometimes or never communicated well

11%


The hospice team usually communicated well

22%


The hospice team always communicated well

67%


The hospice team sometimes or never provided timely help

12%


The hospice team usually provided timely help

16%


The hospice team always provided timely help

72%


They did not receive the training they needed

14%


They somewhat received the training they needed

18%


They definitely received the training they needed

68%



Survey Results


The following survey results indicate how Highland Hospice did on a variety of measures.
HCI stands for: Hospice Care Index

Hospice and Palliative Care Treatment Preferences

The rate at which a hospice respects and follows the patient's wishes for care regarding treatment preferences

92.1


Beliefs & Values Addressed (if desired by the patient)

The rate at which a hospice addresses and respects the patient's beliefs and values if desired by the patient

83.3


Hospice and Palliative Care Pain Screening

The rate at which a hospice screens patients for pain

48.4


Hospice and Palliative Care Pain Assessment

The rate at which a hospice assesses and evaluates the patient's pain

73.1


Hospice and Palliative Care Dyspnea Screening

The rate at which a hospice screens patients for difficulties with breathing

94.4


Hospice and Palliative Care Composite Process Measure

The rate at which a hospice provides comprehensive care

31.0


Hospice Visits in the Last Days of Life

The rate at which hospice visits are provided in the last days of life

31.2


Hospice Care Index Overall Score

The rate at which the hospice care index overall score is observed

7.0

1 to 10 scale of how CMS scored this hospice (10 being highest)


CHC/GIP provided (% days)

0.3


CHC/GIP provided (% days)

75


Gaps in nursing visits (% elections)

90.2


Gaps in nursing visits (% elections)

96


Early live discharges (% live discharges)

The rate at which early live discharges are observed

9.1

Early live discharges (% live discharges)


Early live discharges (% live discharges)

70


Late live discharges (% live discharges)

The rate at which late live discharges are observed

45.5

% live discharges observed rate at facility


Late live discharges (% live discharges)

67


Burdensome transitions, Type 1 (% live discharges)

The rate at which burdensome transitions, Type 1, are observed

14.5

Burdensome transitions, Type 1 (% live discharges) observed rate at facility


Burdensome transitions, Type 1 (% live discharges)

84


Burdensome transitions, Type 2 (% live discharges)

The rate at which burdensome transitions, Type 2, are observed

3.6

Burdensome transitions, Type 2 (% live discharges) observed rate at facility


Burdensome transitions, Type 2 (% live discharges)

77


Per-beneficiary spending (U.S. dollars $)

The rate at which per-beneficiary spending is observed

23,924

Per-beneficiary spending (U.S. dollars $)


Per-beneficiary spending (U.S. dollars $)

86


Nurse care minutes per routine home care days (minutes)

The rate at which skilled nursing care minutes per routine home care days are observed

5.3

Skilled nursing care minutes per routine home care days


Nurse care minutes per routine home care days (minutes)

2


Skilled nursing minutes on weekends (% minutes)

The rate at which skilled nursing minutes on weekends are observed

4.2

Skilled nursing minutes on weekends (% minutes)


Skilled nursing minutes on weekends (% minutes)

9


Visits near death (% decedents)

The rate at which visits near death are observed

82.2

Visits near death (% decedents) observed rate at facility


Visits near death (% decedents)

16


Average Daily Census

The average number of patients cared for by a hospice each day

72.0


Provided Routine Home Care and other levels of care

Indicates whether a hospice provided routine home care and other levels of care

Yes

Hospice had at least one incidence of routine home care and at least one more incidence of care at another level.


Provided Routine Home Care only

Indicates whether a hospice provided only routine home care

No

The hospice had at least one incidence of routine home care over the last 3 years, and no incidences of care at any other level and the hospice had at least one incidence of care at another level.


Percent of Patients with Cancer

The percentage of patients at a hospice who had cancer as their primary diagnosis

13


Percent of Patients with Dementia

The percentage of patients at a hospice who had dementia as their primary diagnosis

53


Percent of Patients with Circulatory/heart disease

The percentage of patients at a hospice who had circulatory/heart disease as their primary diagnosis

7


Percent of Patients with Other Conditions

The percentage of patients at a hospice who had other conditions as their primary diagnosis

5


Care Provided in Home

The percentage of days patients received care in their own home

42

The percentage of days patients received care in their own home


Care Provided in Assisted Living Facility

The percentage of days patients received care in an assisted living facility

21


Care Provided in Nursing Facility

The percentage of days patients received care in a nursing facility

13


Care Provided in Skilled Nursing Facility

The percentage of days patients received care in a skilled nursing facility

6


Care Provided in Inpatient Hospital Facility

The percentage of days patients received care in an inpatient hospital

0


Care Provided in Inpatient Hospice Facility

The percentage of days patients received care in an inpatient hospice

0


Care Provided in All other locations

The percentage of days patients received care in other locations

18


Hospice served at least 1 patient enrolled in Medicare Advantage during one year

Yes


Hospice served at least 1 patient with both Medicare and Medicaid coverage during one year

Yes